GhostBed Natural Mattress Warranty

The GhostBed Natural mattress is covered by our industry-leading, 25-year warranty.

Proof of Original Purchase is required to be eligible to make a valid claim under this warranty.

To register your warranty, please fill out this form.

For general questions about the warranty or to start the return or repair process, contact GhostBed’s Customer Service Team by calling (954) 859-2710 or email at natural@ghostbednatural.com

What the Warranty Covers

  • Any visible and lasting indentation (body impression) greater than one inch not associated with a sag in the foundation, box springs, or platform (mattress support).
  • Any physical flaw in the mattress causing the latex material to split or crack, despite normal usage and proper handling.
GhostBed Team
GhostBed Team

Details of the Coverage Period

  • During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed Natural shall be responsible for the repair or replacement costs of the mattress with the exception of any handling or transportation costs associated with repairs or replacements.
  • During years 11 through 20 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
  • If the mattress is replaced during the 11th year of this warranty, the original owner will pay the prorated replacement charge of fifty (50) percent of the original purchase price.
  • If the mattress is replaced after the 11th year but before this warranty expires, the prorated charge to the original owner will increase five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price).

Warranty Validity

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from GhostBed Natural or an authorized dealer.

This limited warranty does not cover any normal increase or decrease in the feel of the GhostBed Natural mattress. Additionally, the warranty shall not apply if the mattress or cover has been physically damaged, burned, cut, torn, stained, or is abnormally soiled or unsanitary.

101-Night Sleep Trial

Everyone deserves the opportunity to experience optimal sleep. Our 101-Night Sleep Trial allows you to get a true feel for how well your new mattress fits into your home and lifestyle.

Since it may take a few days for your body to adjust, we suggest sleeping on your new GhostBed Natural mattress for at least 30 nights before making a decision.

If you ultimately decide your GhostBed mattress is not all you want it to be, simply head to our Return Request page and arrange for a free return.

Please note: At this time we do not accept returns on the GhostBed Adjustable Base, All-in-One Foundation, GhostSheets or GhostProtector. You’ll be able to keep and use those with any other mattress you purchase, whether it’s a GhostBed or not!

Caring for Your GhostBed Natural Mattress

We recommend rotating your mattress from head to foot every two weeks for the first few months, followed by once every two or three months, or as needed.

Other Product Warranties

GhostBed All-in-One Foundation™ Warranty

Your GhostBed All-in-One Foundation™ is under warranty for a three (3) year period. The warranty covers any defects in materials and workmanship.

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This Warranty Covers

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Warranty Exclusions

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Additional Information

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Limitations on Claims

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How State Law Applies

GhostBed Adjustable Warranty

GhostBed Inc (hereinafter referred to as “GhostBed”) warrants to the end user (hereinafter referred to as “Purchaser”) during the term of this Limited Warranty, GhostBed will, repair or replace any GhostBed Adjustable Power Base from the original owner should it be defective due to faulty workmanship or structural defects, at GhostBed’s option and subject to the limitations and conditions described in this warranty This Limited Warranty begins on the “warranty commencement date” which is the date of purchase for a new unused Adjustable Power Base. If original proof of purchase is not provided by Purchaser, GhostBed reserves the right to determine if the Adjustable Power Base is covered by this Limited Warranty and or to use the manufacturing date as the warranty commencement date. This Limited Warranty extends only to the original Purchaser and may not be transferred. This warranty is subject to revision and change.

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Full Year One Warranty (Parts, Labor, & Freight)

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Limited Year Two Warranty (Parts)

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Limited Lifetime Warranty (Steel Frame and Mechanical Base Parts)

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Additional Terms And Conditions

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Exclusions

GhostPillow Faux Down Warranty

GhostBed guarantees the original purchaser that the GhostPillow will be replaced or repaired at our option, should it be deemed defective because of faulty workmanship or structural defects during this five year warranty period, excluding the specific limitations contained herein.

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This Limited Warranty Covers

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Exclusions - This Warranty Does NOT Cover The Following

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Important Information Regarding This Warranty

GhostBed Sheet Warranty

Our premium sheets are covered by our 3-year limited Warranty against manufacturer’s defects in the construction of the sheet(s) or pillowcase(s). If during the warranty period this product is found to be defective because of defects in materials or workmanship, GhostBed, Inc. will replace with the same product, or a product of equal value as outlined below.

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This Limited Warranty Covers

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What Is Not Covered

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In Order For This Limited Warranty To Be Valid, You Must

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How to File a Claim

GhostBed Protector Warranty

GhostBed Mattress Protector is for residential use only. GhostBed will replace GhostBed Mattress Protector to the original end-user purchaser if the laminate or fabric of the Product fails due to faulty workmanship or structural defects in the course of normal usage subject to the limitations and conditions described in this warranty. A failure is defined as any food or beverage normally consumed by a human or any human or pet bodily fluid which, in less than 30 minutes, penetrates the GhostBed protector and reaches the mattress surface.

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This Limited Warranty Covers

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Length Of Warranty

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Exclusions - This Warranty Does NOT Cover The Following

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Proper Care And Installation

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Important Information Regarding This Warranty

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Please Read The Following Important Information