Frequently Asked Questions (FAQs)
We are here to help and provide a great experience!
You can browse the topics below to find what you are looking for or give us a call at (954) 859-2710 to talk to a friendly customer service professional.
There are two types of latex—Talalay and Dunlop—named for the two different ways they are manufactured. The GhostBed Natural mattress uses both types, designed to deliver a perfectly balanced feel. While the Dunlop latex core is firm and durable, it’s topped with a comfort layer of genuine Talalay latex for a springy and soft feel.
Yes. The mattress cover is non-toxic and made from Pure Clean Organic Cotton for natural softness and lasting comfort.
Your GhostBed Natural mattress is vac-packed and compressed safely for easy shipping. Below are the sizes of the boxes your GhostBed Natural mattress will be in when you receive delivery:
- Twin Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 58 lbs
- Twin XL Mattress Box:39″ (L) x 23″ (H) x 20″ (W) | 62 lbs
- Full Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 78 lbs
- Queen Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 89 lbs
- King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs
- California King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs
Shipping is always FREE for deliveries in the 48 continental United States.
You can count on our mattresses to always be in stock and ready to ship, often within 24 hours after your order is complete! Depending on where you’re located, your mattress will typically arrive at your door within 2-5 business days. Within a week, you’ll be well on your way to deeper, dreamier sleep.
Our goal is to help you create an ideal sleep environment in an eco-friendly way. The 101-night sleep trial allows you to get cozy in the comfort of your own home before ultimately deciding if your new natural mattress results in better sleep. Not a fit? Not a problem. We make returns easy and hassle-free.
Simply reach out to our customer service team to start scheduling your return and refund. On average, it takes our team just three days to process a refund after getting in touch with a customer.
Our sustainable mattresses are built to last and are backed by our 25-year warranty. While under warranty, we will repair or replace your mattress, as needed, to deliver lasting comfort while you sleep.
Yes! The GhostBed Natural mattress is our most eco-friendly option to date, but we have several other mattresses, pillows, and sleep products available as part of the Nature’s Sleep family.
Have a question not answered here? Feel free to visit our main GhostBed mattress site or contact us directly at (954) 859-2710.
To schedule a return, contact our customer service team here.
Yes! The GhostBed Natural mattress is our most eco-friendly option to date, but we have several other mattresses, pillows, and sleep products available as part of the GhostBed lineup.
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